Ek22 Privacy Policy —
How We Keep Your Data Secure

Ek22 (ek22.onl) is a trusted online gaming platform for players in Bangladesh. Our privacy policy reflects our commitment to protecting the personal information of every user.

This privacy policy applies to ek22's website, mobile app, and all associated services. By using ek22, you consent to the data collection and usage practices described in this policy. Please read it carefully before using the platform.

Ek22 only collects information necessary to provide our services — we do not gather any personal data beyond what is needed. Below is a breakdown of what is collected and when.

• If you register through a third-party social login, limited information may be received from that platform.
• What you write in live chat may be stored to help us improve our support.
• Browsing behavior is analyzed through cookies and tracking pixels.

Information collected is used solely for the purposes stated. ek22 never uses your data for any purpose not described in this policy.

• Account Management: To handle registration, verify logins, and keep your account secure.
• Transaction Processing: To ensure deposits and withdrawals are completed securely.
• Customer Support: To resolve your issues quickly.
• Security & Fraud Prevention: To detect and monitor suspicious activity.
• Service Improvement: For statistical analysis to improve the user experience.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Personalized Offers: To send you relevant bonuses and promotions based on your preferences.

Ek22 never sells your personal information or shares it without authorization. In certain limited circumstances, however, we may share restricted data with trusted partners.

• Payment Providers: bKash, Nagad, Rocket — used solely to process transactions.
• Game Providers: Limited data applies to slots and Live Casino games.
• Security Services: An organization that helps detect and prevent fraud.
• Legal Authorities: When we are required to comply with a court order or government directive.

Ek22 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the website recognize you.

• Essential Cookies: For login sessions and security — cannot be disabled.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: For collecting site usage statistics — no personally identifiable information is gathered.
• Marketing Cookies: To show relevant ads — you can opt out at any time.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

Ek22 uses industry-standard technologies and practices to protect your data. Our security infrastructure is regularly updated and tested to ensure there are no vulnerabilities.

• 256-bit SSL/TLS encryption — on all data transfers.
• Two-factor authentication (2FA) — for account access.
• Firewall and intrusion detection systems — to protect our servers.
• Real-time anti-fraud monitoring — to detect suspicious activity.
• Regular third-party security audits — to identify and address vulnerabilities.
• Strict staff data access policies — only authorized personnel can view your information.

Ek22 does not retain your data longer than necessary — only for as long as your account is active or as required to meet legal obligations.

• After account closure, transaction records are typically retained for up to 5 years.
• KYC documents are retained for the legally required period.
• Marketing data is deleted immediately upon withdrawal of your consent.
• Log files are automatically deleted after 90 days.

Ek22 believes every user should have full control over their own data. That is why we provide you with the following rights.

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that any inaccurate or outdated information be updated.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that the use of your information be restricted in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to Object: You can object to your information being used for marketing purposes.

Ek22 strictly does not serve anyone under 18. We never knowingly collect information from minors. If any such data is found in our systems, it will be deleted immediately.

• Age is verified at the time of registration.
• Additional proof of age may be requested if there is any doubt.
• Parents are advised to use parental controls on their children's devices.

Ek22 may update this privacy policy when necessary. For significant changes, you will be notified in advance via your registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• See the last updated date at the top of the page.
• If you do not agree to the updated policy, you will have the option to close your account.
• You can contact support to request a previous version of this policy.